Privacy Policy | DOORA MOBILITY

Effective Date: 04 July 2026

1. Introduction

Welcome to Doora Mobility.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, mobile application, WhatsApp booking services, telephone booking services, or travel services.

By using Doora Mobility services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect:

Personal Information

Full Name
Mobile Number
Email Address
Pickup Address
Drop Address
Emergency Contact (optional)
Company Name (Corporate Clients)
GST Details (Business Customers)

Booking Information

Booking Date
Travel Schedule
Vehicle Category
Driver Assigned
Route Details
Duration
Fare Details
Booking History

Payment Information

UPI Transaction Reference
Payment Status
Invoice Information

Doora Mobility does not store your complete debit card or credit card details.

3. Location Information

For providing transportation services we may collect:

Live Pickup Location
Drop Location
GPS Coordinates during the trip
Route History
Estimated Arrival Time

Location data is collected only to provide and improve our transportation services.

4. Device Information

When using our website or mobile application, we may collect:

IP Address
Browser Type
Device Model
Operating System
Cookies
Session Information

5. CCTV & Vehicle Safety

Some vehicles may be equipped with:

GPS Tracking
Dash Cameras
CCTV Cameras

These are installed only for:

Passenger Safety
Driver Safety
Accident Investigation
Fraud Prevention
Law Enforcement Requests

6. Why We Collect Information

We use your information to:

Confirm bookings
Assign drivers
Process payments
Provide customer support
Improve service quality
Send booking updates
Prevent fraud
Resolve disputes
Comply with legal obligations
Improve customer experience

7. Sharing Your Information

We may share limited information with:

Assigned Drivers
Fleet Owners
Payment Service Providers
Technology Partners
Customer Support Vendors
Insurance Companies (if required)
Government Authorities when legally required

We do not sell your personal information to third parties.

8. Marketing Communications

We may send:

Booking confirmations
OTPs
Ride Updates
Promotional Offers
Festival Offers
Loyalty Rewards

You can opt out of promotional communications at any time.

9. Cookies

Our website may use cookies for:

Faster Login
Website Analytics
Booking Preferences
Performance Improvement

Users may disable cookies in browser settings, though some website features may not function properly.

10. Data Security

We implement reasonable security measures including:

Secure Servers
Encrypted Data Transmission (HTTPS)
Restricted Employee Access
Password Protection
Periodic Security Reviews

While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

11. Data Retention

We retain information only for as long as necessary to:

Provide services
Meet legal and tax requirements
Resolve disputes
Prevent fraud
Maintain accounting records

Data that is no longer required is securely deleted or anonymized where appropriate.

12. Children's Privacy

Doora Mobility services are intended for users aged 18 years or older.

Bookings made for minors must be completed by a parent or legal guardian.

13. Your Rights

Subject to applicable law, you may request to:

Access your personal data
Correct inaccurate information
Update your details
Delete personal data (where legally permissible)
Withdraw consent for certain processing activities
Opt out of marketing communications

Some information may need to be retained where required by law or for legitimate business purposes.

14. Third-Party Services

Our services may integrate with third-party providers such as:

Payment gateways
Map and navigation services
SMS providers
WhatsApp Business
Email platforms

Their privacy practices are governed by their own privacy policies.

15. Customer Responsibilities

Customers should:

Provide accurate booking information.
Use valid contact details.
Treat drivers respectfully.
Avoid sharing OTPs or payment credentials with anyone except through authorized payment channels.
Report safety concerns promptly.

16. Legal Disclosure

We may disclose information where required:

By a court order
Under applicable law
To law enforcement agencies
To investigate fraud, security incidents, or misuse of our services

17. Policy Updates

This Privacy Policy may be updated from time to time. Continued use of Doora Mobility services after an update constitutes acceptance of the revised policy.

18. Contact Us

For privacy-related questions or requests, please contact:

Doora Mobility
Arjun Building, 1st Floor, Near Atur Park Gate No. 5,
Naylor Road, Koregaon Park,
Pune – 411001, Maharashtra, India
Email: support@dooramobility.com